Amazon’s Kindle customers aren’t getting any happier about the end product.

From MY Times blog:  A quick perusal of the comments show customers repeatedly griping about poor screen quality, unattractive device design and the constraints of digital rights management software on books and newspapers. Mr. Bezos may be right when he says an e-reader is better than a book, but the customer satisfaction suggests why so many companies are rushing in to compete with his Kindle.  Continue reading here http://bits.blogs.nytimes.com/2009/12/24/is-amazon-working-backwards/?ref=technology